SHAH ALAM: Proton's power window problem is in the past, and in a show of confidence, the national car maker will give a life-time warranty.
Proton managing director Datuk Seri Syed Zainal Abidin Syed Mohamed Tahir said Proton power windows now had zero defects although people still thought otherwise.
“We have improved the quality by leaps and bounds, but the negative perception lingers,” he said after launching Proton's campaign for quality here yesterday.
“The perception of the public at large is very important, and it is our biggest challenge,” Syed Zainal said.
He chose to tackle the most widespread misperception the infamous power window problem that had plagued Proton in the past.
“We will guarantee that the power windows will work,” he said.
However, he said, there would be conditions attached to the life-time guarantee and the guidelines would be out by the end of the month.
Earlier in his speech, Syed Zainal related his experience riding in a Proton Waja airport limousine from KLIA to his house in Subang Jaya.
“The driver would open his door instead of using the power window when we stopped at the toll booth. My wife was giggling and poking fun at me.
“So I asked him if the window was spoilt. He said no.
“He said his friend told him that if he used the power window too much, it would break down,” Syed Zainal said.
The Proton boss said this agitated him as the perception about the quality of Proton cars was very important to the point of it being debated in Parliament.
“I gave the taxi driver my card, and asked him to do me a favour by using the power window.
“I told him to call me on my mobile phone if the window breaks down. He has yet to call me,” he said.
He said the quality of cars was not solely the responsibility of assemblers but started from the suppliers to the sales dealers, service dealers and stockists.
“We want parts to arrive at the factory in good quality.
“Some people, although they have never driven a Proton, are saying Protons are not good. We want to put a stop to that,” he said.